Frequently Questions
People love our products and 70% our customers are returned customers. We believe that only way to make a long-term business is helping people and providing high quality products.
Can I transfer my license because my computer crashed, was lost, stolen, or reformatted?
If your computer has crashed, been re-imaged, or reformatted, or if you no longer have access to the registered device, our tech team can transfer your license to another PC without buying a new license.
How do I download my program?
Download links are contained within the email containing the license from info@digitalkey.io
How do I get help with my installation?
Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can call us and speak with a representative to help resolve your issue.
I haven't received a receipt with my purchase and I cannot login with my email what do I do?
Typically when this happens there is a typo in the email submitted at check out. You can write info@digitalkey.io for assistance.
I accidentally deleted the email with my download information how can I recover it?
You can call us and speak with a representative that will resend the download information.
